Taylor Davis says she got a medical bill for almost $700 after a trip to the emergency room for a head injury. But the Georgia woman says she was never treated. However, she says she waited for seven hours but was never seen.

Davis told WAGA-TV she went to the Atlanta-area Emory Decatur Hospital emergency room in July.

“‘I sat there for seven hours,” Davis told the news station. “There’s no way I should be sitting in an emergency room — an emergency room — for seven hours.” She said her vitals were never taken, and “nobody called my name. I wasn’t seen at all.”

Once Davis called to see if the bill for $688.35 she got was an error, but was shocked to find out that it hadn’t been and that the fee was called “emergency room visit fee.” According to the news station, the charge is common, however, often goes unnoticed because it is included in a patient’s overall bill.

Davis got an email from an Emory Healthcare patient financial services employee which stated that “If you come into the ER and leave before being seen you still get charged.”

“You get charged before you are seen. Not for being seen. This is hospital protocol. Sorry about that. But the balance is valid.” The letter left a number Davis can contact if she needs “financial aid.”

In a statement to the station, Emory Healthcare says it “takes all patient concerns seriously and appreciates this has been brought to our attention. Our teams are currently looking into this matter and will follow up directly with the individual.”

After this situation Davis told reporters she’s “reluctant” to take a trip to an emergency room and that it’s become “kind of like the last resort now” adding “seeing that they’re able to bill you for random things, it t make me want to go.”

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