Sesame Place is apologizing for a family’s experience at the park this last weekend that was captured in a now-viral video.

After backlash following an initial statement, the venue now says it knows that what happened isn’t acceptable and is committed to making things right. In a statement Monday night, the theme park says it will be conducting training for employees so “they better understand, recognize and deliver an inclusive, equitable and entertaining experience to our guests.”

The statement was in response to a video a woman posted online showing two young girls, her daughter and niece, reaching their hands out to the Sesame Street character “Rosita” during a parade at the park in Langhorne, Bucks County on last weekend.

The video shows the character giving high-fives to others white children as she nears the two kids. Jodi Brown and her attorney told CNN on Tuesday the Sesame Place character, Rosita, was racist toward her family. The mother claims the character motioned “no” and ignored her daughter and niece. While they instead interacting with other children.

“Right after the character passed them, there was another little girl next to them who was of a different race and [Rosita] hugged her,” Brown said.

She says the character embraced the other child with two arms. “At that time I had already stopped recording the video. … I was upset so I stopped the video because I was like ‘what just happened?’”

“The fact that this even happened, the fact that this is going to be a core memory for them when it comes to Sesame Place is actually disgusting and unbelievable,” Brown said.

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