A Houston area family recently went out for ice cream and ended up with a $500 tip on their debit card. The store owner said they’re not the only ones according to FOX 26 Houston.

“I was pretty livid. I said, no, it’s not going down like that,” Carolyn Sion told the news station. Sion says her daughter took her and her grandson to Marble Slab on Highway 6 in Sugar Land, a suburb of Houston and paid with a debit card.

“She showed me the bill, $532.50. It showed her with the tip of $509, as a tip for a total of $22 for ice cream cones,” Sion said.

A $500 plus tip which Sion says they’ve had trouble getting the owner or the bank to correct.

“My daughter needs her money back. She has bills due this week. She has to pay her rent,” she said.

The Marble Slab store owner initially told the news station, that the credit card machine has done this to other customers.  The owner said he posted a sign on the it saying, warning, “When tipping, no decimal or extra zeros after. Tips are non-refundable.”

The owner intially said he cannot reverse the charges, and that customers must contact their banks to correct them. He added that he will be getting a new credit card machine.

Since the story made the news, a spokesperson for Fat Brands, the parent company of Marble Slab, reached out to FOX 26 Houston saying the store owner will give the family a $500 refund and sent out the following statement.

“The Marble Slab Creamery Sugar Land store owner has always been committed to seeing through that the customer was refunded their $500. He called his credit card company immediately upon being informed of the situation and was told the most efficient way to go about it was for the customer to dispute the charge. Disputing a charge can take some time as the charge itself needs to process. Unfortunately, the charge has still not processed. Given the amount of money at hand, the franchisee will be issuing a direct check to the customer. 

“Additionally, moving forward, the credit card processing company has implemented a new process for the store where a tip can be reversed in the same day to ensure that if a tip amount is entered incorrectly that it can be remedied in a timelier fashion. This new measure will help prevent this type of situation from occurring again.”

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